Unfortunately I am not able to offer exchanges or refunds for pre-paid tickets bought online for the open days. If you want to hand them over to friends or family that's fine. We hope you will visit us some time in the future. Some extra tickets for open days are usually added a month or so before the event. 

Although I take great care in portraying all products accurately, colours may vary slightly because of photographic reasons.However, in the rare occurrence an item you purchased was faulty, please get in touch.